Excellence in Business Negotiations ©℠- course, negotiation training for managers, salespeople and buyers

Negotiations are part of business and life - they are everywhere. Treat them naturally, not as something difficult.

Become an effective negotiator with international certification. Excellence in Business Negotiations©℠ is certified negotiation training for managers, salespeople, buyers and leaders. You will learn practical techniques, learn how to negotiate ethically and effectively, and earn the CIPN® - Certified International Professional Negotiator title.
The participant chooses the form of classes with the trainer: online live (Zoom/Teams) or onsite workshops in Krakow. The program also includes e-learning and a competency test to tailor the content to your needs.

Who is the Excellence in Business Negotiations©℠ certified negotiation training for?

  • for managers, salespeople, buyers and consultants conducting business negotiations,
  • for those operating in international environments who want to match style with culture,
  • for those who want to develop the ability to exert influence in an ethical manner,
  • for anyone who wants to earn an international CIPN® certification.

What competencies will you develop in a certified negotiation course?

  • applying the psychology of influence and exerting influence ethically,
  • planning and conducting negotiations with clients, partners and team,
  • learning the full structure of the negotiation process,
  • applying negotiation techniques and tactics at different stages of talks,
  • negotiating cross-culturally - respectfully and effectively,
  • dealing with difficult situations and maintaining a professional image,
  • preparation of BATNA and a package of negotiation objectives (minimum, optimum, maximum).

What international ACI® (CIPN®) certification will you receive upon completion of the training?

After completing the program, you can take the ACI® exam and earn the title of CIPN® - Certified International Professional Negotiator. This is a globally recognized certification that validates your negotiation competencies and represents a differentiator in business.

What is the form of learning - e-learning and classes with a trainer?

  • stationary workshops in Krakow with experienced negotiators-practitioners,
  • 24/7 e-learning modules on an online platform,
  • competence test before the course - diagnosis of the level and development needs.

Each participant chooses the form of classes with the trainer. If you mainly negotiate online, we recommend the remote path - exercises and simulations in a digital environment. If you work stationary more often, choose a workshop in Krakow - more practical exercises based on real negotiation situations of participants.

What international standards does certified negotiation training comply with?

  • American Certification Institute® (ACI®),
  • European Qualifications Framework (EQF) - level 3,
  • World Reference Levels (WRL) - level 3.

This makes your competencies and CIPN® certification clear and internationally comparable.

Why take the Excellence in Business Negotiations©℠ certified negotiation course?

  • you will learn to negotiate effectively, with class and ethics,
  • you will gain practical negotiation techniques and tools,
  • you will improve relationships with partners and clients,
  • you will confirm your competence with an international CIPN® certificate,
  • you will develop professionally and gain a competitive advantage.
Negotiator's Mindset: negotiations are part of business and life - they are everywhere. Accept them as a natural activity, not something difficult.

What can you do from tomorrow as a negotiator?

  • prepare 3 opening questions to help you better understand the other party's interests,
  • evaluate your BATNA (best alternative) before the next conversation,
  • build a package of negotiation objectives (minimum, optimum, maximum) and work to achieve them,
  • after each meeting, make a note of what worked and what you can improve,
  • practice the "pause in silence" technique - it gives you time to analyze and builds an advantage.

Ready to negotiate more effectively and earn an international certification?

Join the Excellence in Business Negotiations©℠ program and earn the title of CIPN® - Certified International Professional Negotiator. Learn proven methods, practice techniques and build negotiation confidence.

RESERVE!

Remote or onsite training in Krakow 2025:

november 18 - December 3 (ENG)

november 25 - December 17 (PL)

Training remotelyor stationary in Krakow 2026 :

17-18.02 i 03-04.03.202614-15.04 i 27-28.04.2026

OSIAGAJ MORE AND BUILD LASTING RELATIONSHIPS!

APPLY AND RESERVE A SEAT!
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With Excellence in Business Negotiations training ©℠:

  • you will discover the role of psychology and sociology in negotiations
  • you will learn the methods, techniques and tactics used at different stages of the negotiation process
  • you will receive a whole range of tools, that will help you use the knowledge of negotiation in practice
  • you will shine at any meeting you will shine at any business meeting thanks to the knowledge (and ability to apply in practice) of the principles of etiquette of negotiation talks or efficient adjustment of the style of conducting negotiation style to the cultural background of your interlocutor
  • you will consolidate or strengthen your position in your company, becoming known as a good, and therefore effective negotiator
  • you will obtain an ACI certificate, thanks to which you will credibly and quickly demonstrate your skills in negotiations

EXCELLENCE IN NEGOTIATIONS©℠ COURSE IN NUMBERS

  • More than 150 negotiation courses delivered
  • Trained more than 1500 effective negotiators
  • More than 3600 hours of training work with people negotiating diverse contracts
  • More than 80 certified negotiators in Poland and 5600
    in Europe, Asia and USA
  • Types of simulations used: commercial, restructuring, internal changes, complaints, acquisitions, strategic alliances and others
  • Most interesting industry: trade show booth development around the world
  • Most common issues: margin defense, establishing profitable business partnerships.

Learn about the opinions of our participants

Great methods. Good selection of content and tasks. Lots of teamwork.

Director of a manufacturing company

Competently prepared and conducted training. Practical and individualized approach to participants.

HoReCa Industry Representative

Very interesting training and experience of working in a group of people.

Representative of a manufacturing company leader in its industry

What does the negotiation training consist of?

Competency survey

From the survey you will learn what you should learn. It will allow you to monitor whether you are completing this knowledge and skills you need during the training.

Access to the e-learning platform

You will have access to the platform throughout the course and up to two months after the course ends. E-learning includes both materials and gives you the opportunity to communicate quickly with your group mentor and other trainees.

Workshops with the trainer

During the workshop you will practice specific skills, develop or obtain managerial tools that will allow you to work effectively.

Certification exam

You will take the exam at the level of your choice and it will vary depending on the level.

Tool base

We know the loneliness of the boss, so we offer you access to a community of professionals and consultants with whom you can exchange experiences, consult and inspire on an ongoing basis.

Exam and certification

The exam consists of a test of 80 single-choice questions and, depending on the level you choose, a presentation of a management task or management project.

Only with us will you receive a certificate issued by the American Certification Institute (ACI) - a globally recognized company that has been in business since 1999 and continuously adapts its certification requirements to rapidly changing business realities.

American Certification Institute certification

Why certify with the American Certification Institute®?

  • This is a certification prepared by professionals for professionals, so it is very practical.
  • Long experience - the company has been in business since 1999.
  • More than 1 million certificates issued worldwide
    in various fields - including 122,000 managerial certificates.
  • Convenience and flexibility - you can take the theory part online when you want, and we will adjust the date of the practical part to suit you.
  • Certification requirements are continuously adapted to changing business realities.

Excellence in Negotiations ©℠ course with certification at the level of: CERTIFIED INTERNATIONAL PROFESSIONAL NEGOTIATOR (CIPN)

To participate in the course we invite:

  • Traders, buyers and managers who are preparing for difficult business discussions related to business mergers, acquisitions, restructurings, strategic alliances.
  • Traders, buyers and managers at all levels who are engaged in negotiations with business counterparties,
  • Traders, buyers and managers who want to achieve better results in their business conversations,
  • Salespeople, buyers and managers who wish to develop their negotiating competence and become more confident in their business conversations.
  • Traders, buyers and managers of companies who are preparing for difficult business talks related to mergers, acquisitions, restructuring, strategic alliances.
  • Traders, buyers and managers who wish to confirm their negotiation competencies with an international certificate.
FIND OUT THE DATES OF ALL TRAINING COURSES!

What is the program of negotiation training?

EXCELLENCE IN NEGOTIATIONS©℠

WITH THE POSSIBILITY OF CERTIFICATION AMERICAN CERTIFICATION INSTITUTE (ACI)

CERTIFIED INTERNATIONAL PROFESSIONAL NEGOTIATOR®

MODULE I - PSYCHOLOGY OF NEGOTIATION

1.Psychological laws of negotiation.

2.Exerting social influence during negotiations.

3.Self-analysis of reactions to psychological laws and rules of social influence applied by interlocutors and persuasive messages

4.Advanced techniques of verbal and non-verbal communication during negotiations.

5.Competencies and profile of a negotiator.

MODULE II - CONDUCTING NEGOTIATIONS

  1. Negotiation house - elements, namely:

-Psychological laws that occur in negotiations.

-Management of the negotiation process

-Competence of the negotiator or team (style, technique).

-Setting and defending negotiation objectives

-Negotiation techniques and tactics at each stage of the negotiation process (60 negotiation tactics and behaviors). -

2. the 3S of negotiation - strategy, style, negotiation scenario.

3. Management of the negotiation process

-Negotiation planning (recognizing the Negotiation Partner, setting goals, selecting a negotiator or negotiation team, BATNA).

-Conducting negotiations: -starting negotiations (opening process, exit with negotiation parameter, tactics to start),

-negotiating proper (building the value of negotiating parameters, the art of giving way, conflict management, argumentation, negotiating tactics used during),

-final negotiations (testing limits, tactics to close the negotiation process).

-Closing negotiations (documenting negotiations, drafting an agreement).

MODULE III - GLOBAL NEGOTIATIONS AND ETIQUETTE IN THE NEGOTIATION PROCESS

Conditions and cultural differences in negotiation processes

The country of origin of the negotiator and the values and style of negotiation.

Diplomatic protocol, or "who before whom"

Etiquette in negotiation talks

Behavior in various negotiation and business situations (conferences, receptions, meetings)

the 8 strengths of Heuresis, or why should you train in negotiation with us?

We have 20 years of experience in training managers

We have worked and continue to work with managers at all levels of companies of different industries and sizes, so whether your company is a locally operating micro-enterprise or a multinational corporation, we are sure to have something for you.

Only with us will you get certified by the American Certification Institute (ACI)

We value your time: we train using blended learning - a modern formula that combines live classes with those held online. It allows us to optimize your training time, or more precisely to cut it in half on average.

We focus on practice: we believe that the most important thing is not the acquisition of knowledge itself, but the use of knowledge in everyday life, which is why the classes conducted by our trainers are practical and contain only content and tools ready for use in professional work.

Highly qualified and competent trainers: our trainers know well what the knowledge they pass on is supposed to be useful for, so they are focused on the effectiveness of the training and solvingtheproblems of the participants.

We also take care of you after the training, offering you access to the database, exchange of experience and consultation.

We take an individual approach to each client, including financial issues, so you can be sure that we will discuss the details of payment for your training with you individually and offer favorable terms.

Do you want to achieve better results in negotiations and build lasting business relationships?

Apply today!
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OUR TRENER

MONIKA WALANCIK

Experienced trainer, expert in the field of law. Lawyer running her own law firm in Krakow. Member of the Krakow Bar Association. Coordinator at the Student Legal Clinic of the Jagiellonian University. Graduate of the Jagiellonian University and the School of Ukrainian Law at the Jagiellonian University and the National University of Kyiv-Mohyla Academy. He speaks English, Russian and Ukrainian. He conducts projects supporting employers in negotiation, mediation and dispute resolution. She engages in social support projects, is active in advocating for refugees in Ukraine, and works with NGOs and non-governmental organizations.

She holds the Certified International Professional Trainer® (CIPT®) and Certified International Professional Negotiator® (CIPN®) certificates.

She specializes in providing training in negotiation, coaching, labor law, and legal consulting projects.

PRICE LIST

Value of a full blended learning course

6800 PLN + VAT

The full blended learning course includes:

  • Competency testing, the test provides valuable information about what you can learn from the course,
  • E-learning, facilitates learning prior to the onsite sessions and allows you to learn new and consolidate the content learned during the course
  • 4 days of intensive workshops, full of practical exercises
  • Post-test - will illustrate to you how much you have learned during the course

You can also choose individual elements of the course and learn at your own pace

The following parts of the course are available:

  • Competency survey - through which you will identify your competency gaps and opportunities for professional development -.

300 PLN + VAT

If you also want to get certified, the cost of certification is $410, converted at the average exchange rate of the National Bank of Poland.

As part of the training, you will receive training materials in the form of knowledge pills and access to electronic materials on the platform e-learning platform.

Each person participating in the training will receive an individual certificate confirming the acquired and developed managerial and leadership skills.

The price of the training also includes lunch and refreshments during the during the training.

NEXT STEPS

  1. Send an application form

2. Fill out the competency survey

3. Log in to the elearning platform and start learning about particular issues

4. Apply for a stationary workshop on a selected date and share your knowledge and learn about the experiences of others

5. Use the knowledge base provided on the platform and develop at an accelerated pace!

6. After the course, check what you have learned by completing an ex-post survey!

Interested? Don't delay!

Write to us

Frequently Asked Questions - Excellence in Business Negotiations©℠ (FAQ)

1. Who is the Excellence in Business Negotiations©℠ course for?

The course is for managers, salespeople, buyers, leaders and advisors who conduct discussions with customers, partners and internal stakeholders - including in international environments.

2. What negotiation skills will I develop in this training?

You will develop planning and conducting the negotiation process, ethical influencing, working with tactics and counter-tactics, BATNA preparation, building a package of objectives (min/opt/max) and cross-cultural negotiation.

3. What is the form of the course - online or onsite?

The program includes e-learning, competency test and classes with a trainer. You can choose a live online track (Zoom/Teams) or a desktop workshop in Krakow. If you want to practice negotiation online - the remote form will be better, if stationary - we recommend classes in Krakow.

4. What if the online or stationary group does not gather?

If the selected form does not gather the minimum number of participants, we will offer you to participate in the second path. We inform you about this in advance to ensure consistency and comfort of learning.

5. What is BATNA and how to use it in practice?

BATNA (Best Alternative to a Negotiated Agreement) is the best alternative to no agreement. In the course you will learn to set it, reinforce it and use it to set boundaries and tactics in talks.

6. What is the "pause in silence" technique and when to use it?

"Pause in silence" is a deliberate short silence after a question or offer. It gives time for analysis and prompts the other party to add to or make concessions - without pressure or confrontation.

7. Does the training include cross-cultural negotiation?

Yes. You will practice adapting your style to different cultures, communication differences, decision-making preferences, and the principles of building trust in international talks.

8. What kind of certificate will I get after the negotiation course?

This is a certified training course. After passing the exam, you will receive the title CIPN® (Certified International Professional Negotiator) in the ACI® standard - globally recognized and confirming negotiation competence.

9. For what level of proficiency is this training?

For beginners and practitioners. The program scales the exercises: from the fundamentals of the process and benefit language, to advanced tactics, counter-tactics and scenarios with difficult situations.

10. How quickly can I implement the techniques I've learned?

Right away. You'll receive preparation checklists, negotiation goal sheets, a plan for working with BATNA, and a set of micro-techniques (including "pause in silence") to use in upcoming conversations.